Specialist Retail Sales (Watch)

Responsibilities:

• Greet and assist customers in a professional and friendly manner.
• Understand customers' needs and recommend suitable watch brands and models.
• Demonstrate product features, specifications, craftsmanship, and brand heritage.
• Achieve individual and store sales targets and KPIs.
• Build and maintain relationships with new and existing customers.
• Provide exceptional luxury retail customer service before, during, and after sales.
• Handle enquiries, reservations, and special orders.
• Process sales transactions accurately using POS systems.
• Manage cash, credit card, and other payment transactions according to company procedures.
• Maintain accurate inventory records and conduct stock checks.
• Ensure watches and display counters are clean, organized, and visually appealing.
• Assist in merchandising and window/display presentations.
• Stay updated on product knowledge, market trends, and competitor offerings.
• Support promotional events, product launches, and VIP customer activities.
• Handle after-sales service matters, including warranty registrations and service follow-ups.
• Ensure compliance with company policies, security procedures, and luxury retail standards.
• Prepare sales reports and customer database updates when required.
• Collaborate with team members to achieve store performance objectives.

Key Requirements

• Experience in luxury retail, watch, jewellery, or premium fashion sales
• Good sales, communication, and interpersonal skills.
• Passion for watches and luxury brands.
• Customer-focused with a service-oriented mindset.
• Ability to work retail hours, including weekends and public holidays.
• Basic computer and POS system knowledge.