Operation Manager (Dance Studio)

Key Responsibilities

• Oversee daily studio operations and ensure smooth class scheduling and execution.
• Manage enrolments, attendance, waitlists, withdrawals, and fee-related matters.
• Lead and supervise a team of 2-3 staff members.
• Handle customer service matters, parent enquiries, complaints, and escalations.
• Ensure studio facilities, equipment, cleanliness, and safety standards are maintained.
• Monitor outlet performance and achieve operational KPIs.
• Manage scheduling systems, CRM platforms, administrative processes, and reporting.
• Collaborate with other studio managers on recitals, events, holiday programmes, and operational initiatives.
• Support finance-related administration, reporting, and record management.

Requirements

• Experience in Operations, Customer Service, Retail, Hospitality, Enrichment, Education, or Studio Management.
• Previous experience managing an outlet, centre, studio, or customer-facing team.
• Equipped with people management and leadership skills.
• Comfortable handling customer complaints and parent escalations.
• Familiar with KPI management, scheduling systems, CRM platforms, and administrative operations.
• Highly organised, proactive, and able to multitask in a fast-paced environment.
• Experience in enrichment, education, dance, arts, retail, or hospitality settings is advantageous.