Training Specialist, Retail Insurance Channels / Central / Contract

Training Specialist, Retail Insurance Channels / Central / Contract

SUMMARY
Executing training strategies to drive awareness, acquisition, and sales conversion across organisation’s Singapore partner channels, for training you will be creating high-impact training materials and execute with partners to boost offer rates, instill product knowledge in partner frontliners.

Responsibilities
- Design and deliver localized training programs and materials (onboarding, product knowledge, selling skills, customer engagement), training execution (classroom/in-store, virtual/online, and blended formats) using presentations, videos, sales aids, and LMS; incorporating role-playing, interactive exercises, and hands-on practice for frontline/partner staff.

- Manage the development, delivery, and evaluation of a comprehensive learning and development strategy that enhances staff capabilities and aligns business objectives. 

• Collaborate with regional training managers, design teams, and external agencies to develop engaging training materials, tailored marketing collateral (including copywriting for device protection products), and sales scripts/aids that make pitches easy to remember and highly impactful.

• Arrange regular store visits to build relationships with the sales force and business partners, conduct field coaching, and drive business growth. 

Key competencies:
Impactful

• Has a clear understanding of team’s objectives and aligns efforts to these
• Empowered to be quick to act and take steps to address issues or opportunities
• Takes accountability and self-motivated to deliver results

Customer Focus

• Understands the importance of customer feedback and appreciates their points of view
• Focused on simplifying and improving customer journeys, leveraging automation and insights
• Uses customer and performance data to guide decisions and solution design.

Creative

• Looks for new ways to solve problems and execute in ways that add value across customer experience and training
• Experiments with new trends and innovations and is an early adopter where they can benefit team

Communication

• Communicates clearly and actively listens to others
• Keeps relevant people accurately informed and up to date of both positive and potentially negative information

Collaborative & Inclusive

• Build trust and work effectively across diverse teams, partners, and cultures
• Listens to and respects differing perspectives to co-create mutually beneficial outcomes

Requirements:

• Copywriting, presentation, and facilitation skills with proven ability to engage diverse audiences
• Sharp analytical skills and ability to use campaign and training data to drive optimizations
• Skilled in using Excel and PowerPoint to crunch numbers and develop plans from analysis
• Experience working in fast-paced environment of ecommerce business, digital, or retail marketing
• Knowledge or adaptability in using digital tools such Articulate 360, Microsoft Office, AI Tools, etc.
• Willingness to travel for store visits and training delivery – (transport reimbursed)