KYC Analyst

Overview

In this role, you will monitor and intercept suspicious transactions in real time, investigate scam cases, and play a critical role in preventing financial losses. You will also engage directly with affected customers, providing guidance and support while uncovering fraud patterns and emerging threats.

This is an exciting opportunity for individuals passionate about financial crime prevention, investigation, and making a real impact in safeguarding customers.

Responsibilities

• Monitor, assess, and intercept suspicious transactions (e.g., remittances and domestic transfers) in real time
• Investigate and mitigate fraud cases, including phishing, investment scams, job scams, e-commerce scams, and impersonation scams
• Engage with customers to identify potential scam victims, conduct interviews, and provide education and guidance
• Analyse fraud patterns, trends, and emerging scam techniques to improve detection capabilities
• Maintain and update fraud case records and databases for reporting and analysis
• Collaborate with internal stakeholders and law enforcement agencies to support investigations and recovery efforts
• Contribute to the development of new detection methods and preventive measures
• Work in a rotational shift environment (including weekends) to support real-time monitoring operations

Requirements

• Degree in a relevant discipline (e.g., Finance, Business, Criminology, or related field)
• Proven experience in fraud investigation, financial crime, or banking operations
• Excellent analytical and critical thinking skills, with the ability to work under pressure in a fast-paced environment
• Excellent communication and interviewing skills, especially when engaging with customers
• High level of integrity, professionalism, and confidentiality
• Good stakeholder management skills, with the ability to collaborate across teams and with external parties (e.g., law enforcement)
• Good proficiency in Microsoft Office, especially Excel and PowerPoint
• Highly adaptable with a keen interest in emerging scam and fraud trends
• Willingness to work rotational shifts (8am – 12am, including weekends)