Desktop Support Engineer l 6-month contract l Up to $5.7K

Overview

We are seeking a proactive and technically skilled Desktop Support Engineer to provide end-user support, maintain IT infrastructure, and ensure smooth day-to-day operations. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and network-related issues in a corporate environment.

Key Responsibilities

• Install, configure, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications
• Provide support and maintenance for desktops, laptops, printers, and peripheral devices
• Perform preventive maintenance and remedial repairs on IT equipment
• Ensure compliance with warranty requirements and oversee return of defective components
• Monitor, operate, and restore services for end-user devices with authorized network access
• Diagnose and resolve technical issues; escalate complex issues to Tier 3 support when required
• Respond to and resolve hardware and application issues escalated from the service desk
• Maintain accurate records of hardware and software inventory
• Assist end users with basic hardware and software usage guidance
• Collaborate with vendors and internal IT teams to resolve technical issues
• Support IT infrastructure for office setups, relocations, and upgrades

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related field
• 1–2 years of experience in desktop support, IT helpdesk, or similar roles
• In-depth technical knowledge of operating systems, IT standards, and protocols
• Proven troubleshooting skills across hardware and software environments
• Hands-on experience with:
  • Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Microsoft Exchange
  • Remote access and collaboration tools
• Familiarity with ticketing systems (e.g., ServiceNow) and asset management tools