Technical Support Specialist (RMA Expert)
Job Reference: 159892
Industry: Engineering- Consultant Registration Number: R1980765
EA License Number: 02C3423
Technical Support and Service Engineer (RMA, Home appliance, office based)
Job Summary
Own post-sales technical excellence, market quality, returns & exchanges, and spare parts readiness for
our TV/Home appliance portfolio. You’ll be the technical authority for customers and internal teams, run product
trainings, govern repair-to-exchange decisions, manage service partner KPIs, and drive market quality
improvements.
The Big 5 Priorities
- Expert Troubleshooting: Act as the final boss (L2/L3) for complex technical issues and RMA approvals.
- Training & Knowledge: Turn technical manuals into easy-to-follow playbooks for agents and repair teams.
- Quality Governance: Watch the data like a hawk to spot defect patterns and hold service partners accountable to KPIs.
- Inventory Ownership: Forecast, procure, and manage the spare parts "bank" to ensure repairs aren't delayed.
- Returns Management (RMA): Be the gatekeeper for exchanges, preventing fraud and grading returned units for refurb or scrap.
The Ideal Profile
- The Experience: 3–5 years in consumer electronics (TVs/ Appliances good to have) with simialr job scope.
