General Manager (Automotive /4S)

Key Responsibilities

• Able to lead the setup and daily operations of a full 4S aftersales facility
• Drive workshop performance, ensuring productivity, quality, and turnaround times
• Build, lead, and develop teams across service, technical, parts, and warranty functions
• Develop and manage an effective parts inventory strategy to ensure availability and efficiency
• Oversee warranty and claims processes in line with manufacturer standards
• Enhance customer experience, satisfaction, and retention
• Take ownership of aftersales P&L and key performance metrics
• Ensure compliance with all safety, regulatory, and EV standards

Requirements

• At least 10 years of experience in automotive aftersales
• Minimum 5 years in a senior leadership role (e.g., Service Manager or Aftersales Head)
• Well verse in workshop operations and team leadership
• Experience within an authorised dealership or distributor environment
• Demonstrated ability to build, scale, and optimise aftersales operations