Lead Business Systems Analyst

ESSENTIAL FUNCTIONS

• Act as the liaison between the customer REFM stakeholders, the project execution team and the IWMS software vendor.
• Participate in all planning sessions often acting on behalf of the customer.
• Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
• Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals.
• Responsible for creating documentation for:
• ‘as-is’ and ‘to-be’ processes, process
• Operating procedures
• Key Performance Indicators and measurement criteria
• Reporting Objectives and Solutions
• Data gathering templates and management plans
• Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Identify and follow-through on process and functionality improvement initiatives.
• Train end users on IWMS functionality and processes.
• Education of the Client regarding industry best practices when applicable.
• Run data queries to identify data issues and provide recommended solutions.
• Work with varying levels within the customer organization to better understand customer needs.
• Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on-time, on-budget delivery.
• Serve as a strategic advisor to client REFM leadership, shaping technology roadmap and process-improvement priorities.
• Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills-development plans and career growth support.
• Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift.
• Review and validate junior Business Analysts’ deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards.
• Negotiate alignment among competing stakeholder priorities, resolving conflicts and driving consensus on scope, requirements and timelines.

EDUCATION AND EXPERIENCE
 

• BS or BA in related discipline or related experience.
• 7-8 years of experience in a Business Analyst role, including demonstrated leadership of project teams and mentoring of junior staff
• 5+ years’ experience leading requirements analysis, documentation and management across multiple concurrent projects.
• Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.