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Processing of Customer Engineering Requests (CERs)
- Monitors the input, registration, forwarding and defined throughput time of CER's
- Creates the pricing for CER's based on specifications of the product line and answers the CER
- Issues the CER quote and directs it within 24 hrs of receiving the information to the CER applicant
- Performs for CER's relevant statistics and analysis
Technical coordination of customer orders
- Creates the machine files (internal order documentation) for IMO's (InternalMachineOrders), machine and module orders
- Execution of Change Orders
- Creates the necessary software licenses using the internal software tool "Option Manager" in accordance with customer orders
General
- Handling of IMOs according to the defined process
- Lead customer projects
- Deputy role within the department
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Education
- Diploma in engineering
- Commercial education advantageous
Work experience
- Several years of experience in an international, customer-oriented environment
- Experience in pricing definition and issuing quotations
Expertise and methodology
(Business knowledge,, MS-Office, etc.)
- Technical and methodological expertise
- Good user knowledge of standard MS Office applications (Word, Excel)
- Good knowledge of SAP
- Good knowledge of PLM (Agile of Oracle)
- Good / very good technical understanding, good product knowledge
- Very good knowledge of the company's internal processes
Other requirement criteria
(Personal related competence as social competence, management competence, strategic competence, etc.)
- Quick learner, open, flexible and resilient
- Experience in international and multicultural work environment
- Customer-oriented behavior
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Job reference: 160654
Industry: Information and Communications Technology
Brand Name: 02C3423
