Product Specialist - Datacon

Technical Product Management

Collects process / production / competitor data at customer site
Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
Provides support for MMA model introduction (launching, demo, Semi shows)
Conducts feasibility studies and sample bonding
Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
Collaborate with R&D in defining new features and CIP requirements; both software and hardware
Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
Carry out internal acceptance test of new features and CIP developed by R&D
Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)

Pre- & After Sales Support

Conducts evaluations, benchmarks and demos
Support Sales and CPMs during Pre-Sales activities
Establishes good customer relationship on technical level with all key accounts assigned
Provides Technical Info and Updates to CPMs and Sales

Technical Support, 3^rd Level support

Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)

Know How Transfer

Education

Work experience

Minimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagement
Experience within semiconductor backend industry
Comprehensive experience on Datacon 2200 platform

Expertise and methodology

Location