Key Account Manager (Digital Marketing/Export)

Job Responsibilities:

• Develop and maintain long-term, trusting relationships with a portfolio of top advertisers, including China-based clients, to ensure retention and prevent migration to competing platforms.
• Acquire a deep understanding of key customer needs and business objectives, with a focus on the Chinese export industry.
• Expand relationships with existing clients by proactively proposing tailored solutions that align with their goals.
• Ensure timely and accurate delivery of solutions to top advertisers, including those based in China.
• Serve as the primary communication link between key clients and internal teams, ensuring smooth coordination.
• Resolve issues and complaints efficiently to maintain trust and protect revenue, especially for high-value China-based accounts.
• Play a key role in generating new business opportunities that evolve into long-term partnerships.
• Manage regular meetings with top advertisers, including weekly check-ins, monthly updates, and quarterly business reviews.
• Prepare and present progress reports, forecasts, and performance metrics to internal and external stakeholders.

Job Requirements:

• Degree in Marketing, Business Administration, or a related field.
• Minimum A1 for GCE O-level or equivalent in Chinese to effectively communicate with Mandarin-speaking clients and stakeholders.
• With more than 4 years of experience in key account management, preferably in digital marketing or tech platforms.
• Proven track record in sales and solution-based client servicing.
• Excellent organizational, problem-solving, and negotiation abilities.
• Solid understanding of performance marketing and SEM, with hands-on experience.
• Prior experience working with clients in China or within the Chinese export industry.
• Background in digital marketing firms or similar tech platforms is highly preferred.