Technical Service & Quality Engineer, Aftermarket (Automotive) - $6000 to $7000 (New Urgent role)

Technical Service & Quality Engineer, Aftermarket (Automotive) - $6000 to $7000 (New Urgent role)

Technical Service and Quality position will be responsible for managing technical claims, delivering product training, and supporting product development initiatives for the automotive aftermarket spare parts division. This role ensures customer satisfaction, strengthens technical expertise across the network, and contributes to continuous product improvement.

Key Responsibilities

• Claims Management
  • Handle warranty and product claims from customers and distributors.
  • Investigate root causes, coordinate with quality and engineering teams, and provide timely resolutions.
  • Maintain accurate claim records and generate reports for management review.
     
• Training & Support
  • Develop and deliver technical training programs for distributors, workshops, and internal teams.
  • Create training materials, manuals, and presentations to enhance product knowledge.
  • Provide ongoing technical support to sales and customer service teams.
     
• Product Development
  • Collaborate with Sales and product teams to identify new product opportunities.
  • Gather market feedback and technical insights to support product improvements.
  • Assist in product testing, validation, and launch activities.