Telemarketer

Key Responsibilities

- Conduct outbound calls to potential customers who have expressed interest in personal loan options.

- Provide clear explanations of company’s services, including how the loan-matching process works.

- Assist customers in understanding eligibility, required documentation, and next steps in the application process.

- Verify basic customer information and gather details needed for pre-assessment.

- Follow up with warm leads to encourage application completion.

- Handle inbound queries from prospects and provide accurate, compliant information.

- Maintain detailed call logs, lead statuses, and follow-up activities in the CRM system.

- Escalate customer concerns or complex cases to internal teams when needed.

- Ensure all communications are aligned with Ministry of Law regulations and PDPA requirements.

- Achieve call targets, lead conversion goals, and service-level benchmarks.