E-Commerce Quality Program Manager, Contract

E-Commerce Quality Program Manager, Contract

 

Summary

Seeking a quality professional where the Operations team manages quality validation workstreams online and partner platforms. As an Operations Quality Project Manager, you will direct and drive medium to large-sized, testing cycles. Our mission is to continuously improve the quality of information and experience presented to our customers. You will be part of a global team, driving high-quality results while meeting ambitious deadlines. You are a thoughtful, inclusive and effective leader, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment.

 

Key Responsibilities

• Developing deep subject matter expertise of E2E customer journeys, business processes, and impacted

systems

• Working with business and technical partners to understand the solutions we are building, and using this knowledge to define a test strategy that thoroughly evaluates customer journey across a range of use cases.

• Operating as a lead of an ASO functional track often reporting into a centralized testing function.

• Managing, planning, organizing activities throughout validation planning and execution.

• Leading and collaborating with multiple testing partner teams to connect the dots and stitch across them to drive success

• Leading test resources required for successful execution of projects and provide input to processes that drive continuous improvement aligned with industry best practices.

 

Requirements:

• 7+ years of professional experience working in a Quality role leading related projects and initiatives

• Significant UAT/QC/Quality experience within an ecommerce or retail-based organization (could be user experience/web front-end, transactional back end focused)

• Quality-focused, deeply technical skills, and displays analytical and problem-solving skills.

• Proven experience leading cross-functional teams and demonstrated ability to establish relationships with

partner teams and be seen as a trusted advisor and partner, preferably working across regions or with globally distributed teams

 

Qualifications

• 5+ years of exposure to and demonstrated capability of quickly understanding complex integrated systems.

• Experience with AI-driven quality validation techniques and automation

• Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.

• Demonstrates good facilitation, negotiation, and conflict resolution skills.

• Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.

• Contributes to an inclusive environment through respecting each other’s differences and having the curiosity to learn, and demonstrates values of inclusion and diversity in daily activities.

• BA/BS degree, or equivalent, technical field a plus

• PMP or Project Manager Certifications a plus

• Relevant quality certifications, including ISTQB