Retail Manager - Department

Job Description:

• Store Operations

  • Oversee daily operations including scheduling, opening/closing procedures, and compliance with company policies

  • Maintain a safe, clean, and premium shopping environment

• Sales & Commercial Performance

  • Develop and implement strategies to achieve monthly and annual sales targets

  • Monitor KPIs such as conversion rate, average transaction value, and units per transaction

  • Prepare and present weekly/monthly sales reports to senior management

• • Prepare and present weekly/monthly sales reports to senior management

• Team Leadership

  • Recruit, train, and coach staff to deliver excellent customer service

  • Conduct performance reviews, appraisals, and ongoing mentoring

  • Build team morale and engagement to maximize productivity

• Customer Experience

  • Ensure high service standards and handle customer complaints with professionalism

  • Build long-term customer relationships and loyalty programs

  • Coordinate in-store events and activations to drive engagement

• Inventory & Merchandising

  • Manage stock replenishment, audits, and shrinkage control

  • Ensure visual merchandising aligns with global guidelines and seasonal campaigns

  • Liaise with suppliers and logistics teams for smooth operations

• Financial & Reporting

  • Monitor expenses, payroll costs, and controllable overheads

  • Ensure accurate financial transactions and reporting

Requirement:

•  Minimum 3–5 years in retail management, preferably in fashion, luxury, or departmental stores

• Good people management, coaching, and team development skills

• Proficiency in sales data analysis, KPI tracking, and inventory management

• Excellent verbal and written communication for staff engagement and reporting

• Ability to thrive in fast-paced retail environments, especially during peak seasons (e.g., GSS, festive sales)

• Proficiency in retail software, POS systems, and Microsoft Office