Customer Service X 3 / S$2760 / 11-month / Clementi MRT
reference-number: 160251
industry: Public Sector Government and Defence- brand-id: R1110796
brand-name: 02C3423
Job Scope:
- Manage admissions and general scholarship enquiries via Salesforce (email) and Zoom Workplace (calls)
- Provide prompt accurate, and professional responses to prospective applicants, parents, and the public
- Advise on admissions procedures, requirements, timelines, and general scholarship matters based on approved information and guidelines
- Escalate complex or sensitive cases to the appropriate parties wen required
- Maintain high service standards in handling high volume of enquiries in a fast-paced environment
- Keep updated on admissions and scholarship information to ensure accurate and consistent communication attend to walk-in enquiries (if required)
- Any other ad-hoc duties
Requirements:
- Prior experience in a contact centre, customer service, or education is good to have
- Ability to multitask and perform effectively in a fast-paced, high-volume environment
- Good verbal and written communication skills
- Proficient in Microsoft Office applications, particularly Outlook, Excel, PowerPoint and Teams
- Comfortable using case management and communication systems such as Salesforce and Zoom Workplace
- Service-oriented, adaptable and able to handle a high volume of enquiries with professionalism and care
Additional Information:
- Salary – S$2760 per month
- Contract duration: from 01 Sep, 11-month contract
- Working days and hours: Mon to Thur, 8.30am to 6pm and Fri 8.30am to 5.30pm
- Location: Clementi MRT
