Customer Service Engineer

JOB OBJECTIVES / SUMMARY

• SEA service support for company product with new machine installation, service/repair and maintain machines performance.

• Machine installations, buyoff and co-ordinate customer support request.
• Machines buyoff ensuring that acceptance is successfully completed in a timely manner.
• Provide customer basic training.
• Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

• Give technical support to customers and maintain a close technical relationship.
• Adhere to quality systems, policies and procedures.
• Communicate to HQ and to customers on time.
• Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.
• Adhere to quality systems, policies, and procedures.
• Communicate to HQ and to customers on-time/daily.
• Meet working and customer quality.
• To write and present technical reports to internal and end customers to communicate related issues and countermeasures.
• Monitor customer workflow, work methods and processes.
• Make operational or process recommendations to achieve optimal machines performance.
• Perform preventive maintenance, machine, and process/application.
• Provide technical phone support or other routine services/meeting and presentation.
• Troubleshoot and resolve machines problems. Repair, up-date and retrofit machines.
• Submit repair on machine installations, warranty repairs overall performance levels,
• Problems and product enhancement opportunities to machine, collect and analyze machine performance data as required.
• Occasionally replacement and setup on heavy objects
• Always comply with all safety and regulation.

JOB REQUIREMENTS

• Minimum Diploma in Mechatronic, Electronic or Mechanical Engineering.
• Mechanical and electronic understanding and schematic and blueprint reading
• 2-3 years’ service or maintenance experience in semiconductor or in related industries
• Good electrical and mechanical aptitude for machinery and equipment
• Working knowledge of computers and electronics
• Polite, good personality with diplomatic flair and independently.
• Team oriented, flexible and responsible in his work.
• Ability to work independently and under loaded conditions also extra working hours/ weekend support if require.
• Ready to travel as required and / or in short term demand.
• The employee regularly works near moving and or vibrating mechanical parts.
• Frequent travel domestic/oversea more than 80%
• Equipment experience: Flip Chip Machines, or and front end/backend semicon machine
• Reporting with daily update also time to time during request.
• Shift rotating and support according to company business demand.
• Weekend and extra hours support according to company business demand.

TECHNICAL COMPETENCIES REQUIREMENTS

• Ability to understand and interpret technical documents, drawings and schematics.
• Ability to operate PC and to work with Windows, power point and Office (Words, Excel)

NON-TECHNICAL COMPETENCIES REQUIREMENTS
 

• Good oral, written, interpersonal and problem-solving skills.
• Ability to communicate clearly with HQ and with customers.
• Ability to give well understandable presentations during customers training.

 BEHAVIOURAL COMPETENCIES REQUIREMENT

• Polite, good personality with diplomatic flair and skills in negotiations
• Team oriented, flexible and responsible in his work.
• Ability to work independently and under loaded conditions and also long working hours if needed.