Sr. Business Analyst

Key Value Contribution

 

• Owns problem definition, solution shaping, and benefits realization
• Drives cross-domain alignment across business, IT, vendors, and architecture
• Elevates analysis maturity, governance, and delivery quality
• Mentors and uplifts the Business Analysis practice

 

 

Senior Business Analyst – Role Scope & Responsibilities

 

1. Strategic Ownership & Solution Leadership

• Own the end-to-end business analysis and solution lifecycle from ideation through delivery and post-implementation optimization.
• Act as a strategic partner to senior business leaders, translating enterprise goals into coherent capability roadmaps and solution directions.
• Provide thought leadership on digital enablement, platform consolidation, automation, and customer experience transformation.

 

1. Advanced Business & Impact Analysis

• Lead complex, ambiguous problem spaces involving multiple systems, stakeholders, and constraints.
• Perform deep impact analysis across processes, data, integrations, risks, compliance, and operating models.
• Define success metrics, KPIs, and value realization plans to ensure outcomes are measurable and tracked.

 

1. Solution Shaping & Architecture Alignment

• Co-own solution design with enterprise and solution architects, ensuring:
  • Scalability, resilience, security, and compliance
  • Alignment with enterprise standards and long-term roadmaps
• Evaluate solution options (SaaS, COTS, custom build, integrations) and make clear, defensible recommendations.
• Identify and manage trade-offs between business value, cost, speed, and technical debt.

 

1. Requirements Excellence & Governance

• Set the gold standard for requirements quality, structure, and traceability.
• Govern epics, features, user stories, and non-functional requirements across initiatives.
• Own change impact assessments, prioritization decisions, and scope governance.

 

1. Process Transformation & Optimization

• Lead end-to-end process re-engineering initiatives, identifying opportunities for automation, digitization, and simplification.
• Design future-state operating models that improve:
  • Customer experience
  • Operational efficiency
  • Data quality and insight
• Champion continuous improvement and reuse of best practices.

 

1. Delivery, Quality & Risk Ownership

• Provide ongoing support to delivery teams throughout the SDLC, proactively resolving ambiguity and risks.
• Define and oversee SIT and UAT strategies, ensuring solutions meet business intent and risk tolerance.
• Support cutover, go-live readiness, and post-implementation reviews.

 

1. Stakeholder Leadership & Practice Development

• Lead senior stakeholder engagement, negotiation, and expectation management
• Serve as escalation point for complex business or solution issues.
• Mentor junior and mid-level Business Analysts, shaping:
  • Analysis frameworks
  • Templates and standards
  • Capability uplift across the BA practice

 

Experience & Background

 

• 10+ years of progressive experience in Business Analysis / Solution Analysis roles.
• Proven track record delivering large-scale, enterprise or platform-based initiatives.
• Experience working across digital, loyalty, CRM, customer platforms, data, or integration-heavy environments is highly desirable.

 

Analysis & Solutioning Expertise

 

• Expert-level capability in:
  • Business & capability analysis
  • Requirements engineering (functional & non-functional)
  • Process modeling and optimization
  • Impact and risk analysis

 

• Solid solution mindset with the ability to design, evaluate, and defend solution approaches.

 

• Technical & Architectural Acumen

 

• Solid understanding of:
  • Modern application architectures
  • Cloud and SaaS platforms
  • APIs, integrations, and data flows

 

• Able to engage architects and engineers as a credible solution partner, not just a requirements provider.

 

 

Leadership & Influence

• • • Demonstrated ability to influence senior leaders and drive alignment across diverse stakeholder groups.
    • Good facilitation, negotiation, and decision-making skills.
    • Comfortable leading in ambiguity and acting as a point of accountability.

 

Ways of Working

• Experience working in Agile, hybrid, and waterfall environments.
• Solid quality, governance, and documentation discipline.
• High ownership mindset with a bias for outcomes over activity.