​KEY RESPONSIBILITIES:

• Attend to customers (walk-ins, scheduled appointments, phone enquiries, online enquiries) promptly

• Work closely with Workshop Service Advisor and Workshop Manager to provide accurate and timely information on company's products and services

• Use customer service skills to optimise customer satisfaction

• Maximise opportunities to deepen customer relationship for upselling and cross-selling of company's products and services

• Send service reminders to customers

• Perform administrative work such as raising job cards, data entry for suppliers' invoices, and generating invoices for billing

• Provide customers' feedback to respective business teams to improve customers' experience

• Check and direct Facebook messages to respective department personnel

• Onboard vehicles for extended warranty packages and mail out warranty booklets

• Prepare monthly workshop reports

• Month-end closing for spare parts

• Accident claims processing and coordination

• Assist with stock take

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QUALIFICATIONS

The ideal candidate should:

• Possess minimum GCE ‘O’ Levels qualification or equivalent

• Be proficient in Microsoft Office

• Possess good initiative, strong interpersonal skills and passion for excellent customer service

• Be a strong team player