Job Scope:

• Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements

• Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual

• Provide permanent fixes to defects that are identified in the application

• Provide and maintain Application Availability. This includes ensuring that the application is active and operating as defined in the Service Level Agreements

• Facilitate outage investigation/restoration of service to Production Environment.

• Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and the subsequent restoration of service.

Qualifications:

• Bachelor's Degree in Computer Science or Information Technology or equivalent

• At least 2-3 years of java application development and support experience, candidate from development background must comfortable to work on application support

• Hands-on experience in Java / J2EE, Javascript, Web Application Framework (preferably SPRING), Web services (SOAP, XML), UNIX, Weblogic server, PL/SQL / Stored Procedure; and working knowledge i Oracle DB

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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