Job Scope:

• Monitor, identify and troubleshoot issues for partner integrations
• Act as point of contact to discuss post-launch issues with partners
• Identify opportunities for process improvements
• Accurately maintain case management system, and record status of work
• Utilize debugging tools to fix or triage partner issues autonomously
• Identify when cases require escalation, and engage with higher support tiers to hand off cases
• Follow documented process flows and playbooks to resolve partner issues
• Ensure prompt and proper resolution of technical challenges
• Document new processes and keep documentation up to date

Job Qualifications:

• BA/BS Degree in a technical discipline e.g. Computer Science or equivalent practical experience.
• 3+ years of experience in SQL and Linux operating system.
• Other programming language or scripting experience is a plus
• Previous experience with regular expressions is a plus
• Good analytical skills, troubleshooting, and problem-solving skills
• Highly detail and process oriented
• Good at documenting new processes and keeping documentation up to date
• Excellent written and spoken interpersonal communication skills. Able to communicate complex technical issues clearly to a variety of audiences
• Good sense of responsibility and ability to work independently. Proactivity is very important for this role.

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy