As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Responsibilities:

• Identify, analyze, and implement systems and process workflows to improve/automate the New Business functions.
• SME for New Business on projects relating from front end E-submission systems to backend policy admin systems that will improve the customer experience and efficient processing as a key metrics.
• Define scope and lead user requirement gathering and document robust business requirements for system development.
• Be a change leader, demonstrate and live by example to show change management to rest of staff
• Incorporate the customer POV in all activities.
• Review BRS & FSD on behalf of New Business and provide feedback on critical areas and challenge process/information when required.
• Project management tasks such as on scoping, BRS creation, FS clarifications, test case creation, testing, defect, and CR raising and problem solving.
• Liaise with cross-functional or regional IT representatives to support smooth running of the project.
• Plan and conduct system testing, results verification prior and after releasing system to the business users for product releases, Workflow, and base system enhancements.
• Facilitate the communication between IT and business users to ensure all have a clear and complete understanding of the requirements.
• Prepare training documentation and update SOPs for new systems/products and conduct training to related stakeholders.

Requirement:

• Degree in Business, Finance, IT or other related disciplines.
• More than 7 years solid experience working in life operations, ideally across New Business in the insurance industry is good to have.
• Good analytical and problem-solving skills along with being organized, structured & methodological, assertive characteristics are good to have.
• Ability to map and review an end-to-end process.
• Excellent written and verbal communication skills, good report writing ability.
• Good interpersonal skills and proven organizational negotiation and influencing skills.
• Credibility, persistence, confidence to lead critical projects, conduct workshops and presentations with senior management and other stakeholders as lead SME.
• Quick thinking ability and an inquiring mind.
• Independently driven with ability to work well in large teams and provide deliveries with minimal supervision.

Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.