Banking Customer Service Officer (6 months|Call Centre | $2.8K)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference 12_1560134486
Salary S$2300 - S$2800 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email gem.cabria@manpower.com.sg
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374
Responsibilities:
  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
  • Enhance customers' experience by introducing them to self-service banking channels that suit their needs
  • Meet all service standards and assigned targets at the individual and team levels
Requirement:
  • 1-2 years of experience in customer service related roles.
  • Ability to work independently
  • Available in a short notice.
We regret that only shortlisted candidates will be notified.


We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at 6232 8811 (EA License: 02C3423)

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Jireli Gem Mejia Cabria EA License No. 02C3423 Personnel Registration No. R1434374