As a Client Data Services Agent, you will help improve sales data quality in the internal Client Relationship Management system. At the same time, take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data.
Understand the clients by enhancing the accuracy and completeness of the customer data and create a seamless experience for sales and the clients by utilizing tools, automation, and workflow processes which minimize sales and client impact. The priority is to ensure the critical data within the systems is accurate.
To implement process controls to safeguard the integrity of our client data and the various data relationships in our systems.

Job Responsibilities:

• Review and Approve or deny connections within a review tool based on client Policy.
• Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g., the contact for the advertiser's company).
• Review subjective content (e.g., Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.
• Read, understand, and make decisions based on policy documents
• Correspond with internal salespeople regarding any appeals filed.
• Review non-objectionable content, create tasks, follow-up on open tickets
• Provide feedback on trends identified in reviews.
• General data entry related tasks.
• Provide suggestions to improve the process and workflows

Job Qualifications:

• Diploma or Degree in any related field
• With minimum 1 year experience in client and data management
• Familiar with and user of social media products
• Excellent work pacing (time management) skills and able to work independently
• Attention to detail is essential to ensure the quality of work execution
• Able to work in multiple tools/web browser windows at one time
• Motivated, takes initiative, high energy
• Familiar with MS office (mainly excel) for updating progress
• Candidates should have good search and navigating skills
• Self-starter, can easily adapt to change (new content, changing policies)
• May be required to work on shift and Public holidays if business requires

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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