Responsibilities:

• Works with external clients to resolve the most complex and day-to-day custody related issues and queries.
• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed. Applies intermediate problem-solving skills, experience, and judgement to analyze information. Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed; leverages a good understanding of broader services and offerings. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Participates in internal activities and initiatives designed to improve the client experience. Recommends process improvements.
• Resolves the most complex or non-routine client issues or inquires, as needed.
• Uses in-depth knowledge of client issues and needs to contribute to operational and product improvement/enhancement efforts.
• Leads and participates in internal activities and initiatives designed to improve the client experience.

Qualifications:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 2-5 years of relevant work experience in asset servicing or global custody.
• Must have client facing experience
• Good to have experience in operations role

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.
Rupa Kankariya
Personnel Reg No.: R1441955
EA License No.: 02C3423

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy