CRM Techno Functional Analyst

Location Singapore, Singapore
Discipline IT
Job Reference CRM - ACC_1562057724
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697



  • Assist project delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application
  • Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures
  • Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support
  • Assist in managing business users, vendor and interface application team to ensure successful delivery of projects
  • Collaborate with cross-functional interface teams
  • Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance
  • Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards
  • Work with Test managing to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.
  • Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.
  • Assist to formulate implementation and deployment plan for system cutover.


  • Good interpersonal and communication skills, both verbal and written.
  • Solid experience in functional requirement management and end to end requirement analysis.
  • Solid experience in business process modeling and functional design.
  • Solid experience in object oriented design techniques, UML and object modeling
  • Experience with Scrum or similar agile development.
  • Experience with Dynamics 365 Customization and Configuration
  • Experience in designing and implementing integration with .Net C#, MQ and Batch file
  • Experience with a variety of source control and development tools
  • Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
  • A passion for learning and the willingness to solve problems.
  • A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697