Customer Care Agent

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH86920_1581911452
Salary S$1700 - S$2700 per month
Consultant Email saumya.tripathi@manpower.com.sg
EA License No. 02C3423


Customer Care Agent

Location: Ang Mo Kio

Min exp required: 6 Months

Job Responsibilities:

  • Provide 1st level support over the phone to customers in China and Hong Kong. Communicate in Mandarin/Cantonese with customers when required.
  • Listen attentively to customer's needs and concerns; demonstrate empathy & build rapport
  • Work closely with customers and follow-up on all requests in a timely manner
  • Log in and update customer's enquiry, issue and resolution accurately into our sharing portal or system
  • Ensure customer satisfaction


Qualifications and Requirement:

  • Basic knowledge of iOS, Android devices, tablets, PC or Mac would be advantageous
  • Able to navigate through iOS, android devices/systems to deliver solutions to customer in real-time
  • Strong sense of professionalism; remains positive, calm and composed under pressure
  • Verbal proficiency in Mandarin (Min Merit grade for GCE O Level Chinese Oral Exam) or Cantonese (intermediate level) to facilitate communication with customers from China and Hong Kong
  • Computer literate (Word and Excel)
  • Customer service experience, especially technical support/helpdesk will be advantageous
  • Comfortable to work between 9am to 9pm shift, including weekends (e.g. 9am to 6pm, 1pm to 9pm - exact timings to be advised)
  • Location: Ang Mo Kio

***Thank you for your interest! However, we regret to inform that only shortlisted candidates will be notified.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at Saumya.tripathi@manpower.com.sg EA License No.: 02C3423 Personnel Reg No.: R1766612

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Tripathi Saumya EA License No. 02C3423 Personnel Registration No. R1766612

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy