As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Responsibilities:

• Assist the Head of Insurance Operations to oversee the Customer Care department
• Ensure smooth and effective operation of all Customer Care processes and undertake other duties as may be required
• Maintain high quality service standard expected to foster long lasting client relationships
• Management oversight of outsourced customer care functions
• Ensure compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
• Customer communications / enquiries are processed, and all primary records and systems data is captured and accurate
• Formulate and develop strategies related to customer servicing to improve client satisfaction
• Support any ad hoc assignments
• People management

Requirement:

• University graduate preferably in business administration, information technology, or similar discipline
• At least 10+ years of solid experience within Life Insurance Customer Care Operations
• At least 5+ years in a managerial role in an insurance industry
• Must have experience in customer service or customer facing role
• Self-motivated with the ability to think, and act, independently and able to work under pressure to meet deadlines
• Excellent interpersonal, communication, collaborative and influencing skills
• Excellent relationship management and networking skills to work with stakeholders across business functions and geographies
• Knowledge of AS400

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.
Rupa Kankariya
Personnel Reg No.: R1441955
EA License No.: 02C3423

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.