Customer Service and Account Administrator

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SU_1554087504
Salary S$2500.0 - S$3000 per month + bonus
Consultant Name Siti Suhara Binte Kames
Consultant Email siti.suhara@manpower.com.sg
Consultant Contact No. 62328809
EA License No. 02C3423
Consultant Registration No. R1548454

We are currently hiring for an expanding company for the role of a customer service and accounts administrator.

Founded in 2017, our client has been steadily expanding with subscribers and coverage. Pioneers in their industry and area, they are backed by a multi-billion dollar parent company and are foreseeing an exponential growth in the next 5 years.

If you're looking to kick start your career in a stable start-up, we want you!

What we are looking for:

  • Singapore citizens
  • Diploma/Degree holder, with the intent on pursuing a customer relations career
  • At least 1-2 years of experience in managing customers, with proven ability to empathise with internal or external members
  • Strong communication skills in English, verbal and written, to address complex issues
  • Good time management skills, with strong ability manage multiple timelines
  • Problem-solver, and able to find best possible in-scenario solutions

Your key responsibilities:

  • Managing first level customer service, in line with company processes and procedures
  • Creating and sending new membership cards & welcome letters to new customers
  • Handle customer' enquiries, complaints, litigations and feedback,
  • Reply to all written customers queries
  • Generate invoices for penalties or accidents recovery
  • Follow-up for doubtful debts and sending warning letters for debt recovery
  • Manage the subscription cancellation or non-renewal of membership
  • Calling prospective customers
  • Assisting with any other tasks requested by the Commercial & Network Director

Interested candidates are welcomed to send in their resumes with the following details included:

  • Last drawn and expected salary
  • Notice period (if any)

Please note that only shortlisted candidates will be notified.

Siti Suhara Binte Kames EA License No. 02C3423 Personnel Registration No. R1548454