Customer Service and Account Administrator

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SU_1554087504
Salary S$2500.0 - S$3000 per month + bonus
Consultant Name Siti Suhara Binte Kames
Consultant Email
Consultant Contact No. 62328809
EA License No. 02C3423
Consultant Registration No. R1548454

We are currently hiring for an expanding company for the role of a customer service and accounts administrator.

Founded in 2017, our client has been steadily expanding with subscribers and coverage. Pioneers in their industry and area, they are backed by a multi-billion dollar parent company and are foreseeing an exponential growth in the next 5 years.

If you're looking to kick start your career in a stable start-up, we want you!

What we are looking for:

  • Singapore citizens
  • Diploma/Degree holder, with the intent on pursuing a customer relations career
  • At least 1-2 years of experience in managing customers, with proven ability to empathise with internal or external members
  • Strong communication skills in English, verbal and written, to address complex issues
  • Good time management skills, with strong ability manage multiple timelines
  • Problem-solver, and able to find best possible in-scenario solutions

Your key responsibilities:

  • Managing first level customer service, in line with company processes and procedures
  • Creating and sending new membership cards & welcome letters to new customers
  • Handle customer' enquiries, complaints, litigations and feedback,
  • Reply to all written customers queries
  • Generate invoices for penalties or accidents recovery
  • Follow-up for doubtful debts and sending warning letters for debt recovery
  • Manage the subscription cancellation or non-renewal of membership
  • Calling prospective customers
  • Assisting with any other tasks requested by the Commercial & Network Director

Interested candidates are welcomed to send in their resumes with the following details included:

  • Last drawn and expected salary
  • Notice period (if any)

Please note that only shortlisted candidates will be notified.

Siti Suhara Binte Kames EA License No. 02C3423 Personnel Registration No. R1548454