Customer Service (Contact Centre) | Bank | Contract | Shift

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH109906_1664335095
Salary S$2500 - S$3800 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email gem.cabria@manpower.com.sg
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities


  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements

  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Able to commit to Staggered Shift Schedule (with shift allowance)
  • Shift pattern:
    • AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
    • PM shift - 2pm to 11pm, 3pm to 12midnight
    • 1 weekday off, 1 weekend off


Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.


Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy