Customer Service Representative (call center) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH105129_1631676458
Salary S$1800 - S$2300 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
  • First level helpdesk to respond to call and provide resolution to customer queries



Job Qualifications:

  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with no experience are welcome to apply
  • Open to shift schedule


CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: Basic salary + incentives
SHIFT SCHEDULE (Full Time): Monday to Friday and Saturday (shift)

  • First shift: 8am to 5pm
  • Last shift: 11am to 8pm
  • Alternate Saturdays (half day)
    • First shift: 8am - 12noon
    • Last shift: 10am - 2pm

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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