Customer Service Supervisor l Airfreight l East

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference Claudia_1554276970
Salary S$4500 - S$6000 per annum
Consultant Name Claudia Kueh Kee Jinq
Consultant Email claudia.kueh@manpower.com.sg
Consultant Contact No. 62328816
EA License No. 02C3423
Consultant Registration No. R1880247

Job Responsibilities:

  • Handle customer's enquiries promptly
  • Ensure compliance with customer's Standard Operating Procedures
  • Liaise with overseas agents on various requirements and rates
  • Prepare AWB and other necessary documents
  • Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
  • Liaise & co-ordinate with airfreight carriers / customers / suppliers to ensure smooth delivery of goods
  • Leading / guiding team on daily job scope and being the first point of escalation.
  • Resolving discrepancies through team effort by working with team mates on resolution.
  • Monitors and work closely with team to achieve monthly GM targets.
  • Suggest improvements where required, through discussion with team and proposal to direct reporting manager prior to implementation.

Job Requirements:

  • Diploma with minimum 5 years of experience in freight-forwarding (airfreight) is advantageous
  • Possess excellent communication and interpersonal skills
  • Experience with leading a team of at least 3 direct staff

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247