- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
- Enhance customers' experience by introducing them to self-service banking channels that suit their needs
- Meet all service standards and assigned targets at the individual and team levels
- 1-2 years of experience in customer service related roles.
- Language proficiency in Chinese (oral and written) in Chinese (Min a pass in GCE 'O' level Chinese, HSK level 3 or equivalent) to effectively communicate with native-Chinese customers. Candidate must be able to substantiate language proficiency with relevant certification.
- Ability to work independently
- Available in a short notice.
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Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955