Responsibilities:
- Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
- Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
- Using simple, clear and concise languages to communicate effectively with customers
- Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
- Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
- Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
- Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
- Actively participate in process improvement sessions, providing constructive feedback and suggestions
Requirements
- Minimum GCE "O" Level and above
- Understanding of the principles of Customer Service and customer behaviour
- Experience in delivering high customer satisfaction and high employee satisfaction
- Demonstrated ability to manage own workload and effectively prioritize activities
- Ability to manage change effectively
- Exceptional listening and analytical skills
- Proficiency in general desk top orientation and particularly in Word and Excel
Interested applicants kindly send in your resume to cheryl.yeo@manpower.com.sg
We regret to inform that only shortlisted candidates will be notified.
Yeo Su Qing Cheryl
Personnel Reg No.: R1434940
EA License No.: 02C3423
Cheryl, Su Qing Yeo EA License No.: 02C3423 Personnel Registration No.: R1434940