Helpdesk Engineer

Location Singapore, Singapore
Discipline IT
Job Reference Helpdesk June 2019_1560910824
Salary S$2000 - S$3000 per month
Consultant Email dianne.antonio@manpower.com.sg
EA License No. 02C3423

Provide helpdesk service to end Timely attend to user calls and emails

Timely raise helpdesk case ticket and ensure information are correctly entered

Timely close Helpdesk Case Ticket Closure

Coordinate with external parties for helpdesk case investigation and closure, e.g. Desktop Issue

Timely escalate high severity cases to Supervisor, Support and Incident/ Problem Management

Provide Helpdesk Case statistics and reports

Support in 24/7 operating environment

There will be 12 hours shift rosters

Requirements:

At least 1 year of experience as Service Desk Engineer

Obtained Diploma or Bachelor's Degree in IT, Computer Science, or related studies

Must be willing to commit to work on shifts due to the nature of support of the team which is 24/7.

TO APPLY:

Interested candidates may send in their resume and cover letter directly

to dianne.antonio@manpower.com.sg

and cc mp_scstechnology@manpower.com.sg

** We regret that only shortlisted candidates will be contacted **

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at 6232 8811 (EA License: 02C3423)

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Dianne Balmaceda Antonio (R1105287)

Manpower Staffing Services (S) Pte Ltd (EA License: 02C3423)

Dianne Balmaceda Antonio EA License No. 02C3423 Personnel Registration No. R1105287