Provide helpdesk service to end Timely attend to user calls and emails
Timely raise helpdesk case ticket and ensure information are correctly entered
Timely close Helpdesk Case Ticket Closure
Coordinate with external parties for helpdesk case investigation and closure, e.g. Desktop Issue
Timely escalate high severity cases to Supervisor, Support and Incident/ Problem Management
Provide Helpdesk Case statistics and reports
Support in 24/7 operating environment
There will be 12 hours shift rosters
Requirements:
At least 1 year of experience as Service Desk Engineer
Obtained Diploma or Bachelor's Degree in IT, Computer Science, or related studies
Must be willing to commit to work on shifts due to the nature of support of the team which is 24/7.
TO APPLY:
Interested candidates may send in their resume and cover letter directly
to dianne.antonio@manpower.com.sg
and cc mp_scstechnology@manpower.com.sg
** We regret that only shortlisted candidates will be contacted **
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at 6232 8811 (EA License: 02C3423)
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.
Dianne Balmaceda Antonio (R1105287)
Manpower Staffing Services (S) Pte Ltd (EA License: 02C3423)
Dianne Balmaceda Antonio EA License No. 02C3423 Personnel Registration No. R1105287