As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Responsibilities:

• Act as the first point of contact for all Delivery Services related issues
• Effective and prompt management of cases assigned on Delivery Services requests
• Efficient handling of related queries and execution of controls in compliance
• Ensure agreed customer service levels are met and customers queries, and feedback is effectively addressed
• Maintain employee database through management of employee data changes
• Actively engage all concerned parties through required HR processes, enabling accurate administration and data maintenance of staff records, in compliance to required controls and audit documentation
• Maintain data integrity for employee lifecycle on workforce related transactions
• Maintain a collaborative working partnership with all HR teams to deliver efficient and seamless HR services to all businesses
• Drive work improvements within team, actively streamline processes for efficiency and reduce duplications
• Ensure that procedures and processes are documented and reviewed periodically to eliminate operational risks

Requirements:

• Degree in Human Resources or business-related field or equivalent experience
• Minimum 2 years relevant working experience
• Basic knowledge in General HR policies is good to have
• Good communication skills ideally gained in a high-volume environment
• Excellent attention to detail and the ability to prioritize and work under a tight schedule and pressure
• Ability to adapt to a wide range of work procedure and operational guidelines
• Understanding of local regulatory requirements
• Proficient in using Microsoft Word, Excel, and PowerPoint
• Experience in using Success Factors is good to have

Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.