People Support Specialist (HR) - (Cantonese language proficiency)

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Able to communicate (oral and written) in Cantonese to efficiently assist non-English speaking locals in Hong Kong with their internal HR queries and to provide HR support.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.
• Bachelor's degree or equivalent and relevant work experience
• Advance proficiency in Cantonese to liaise with non-English speaking locals in Hong Kong to answer their HR queries in Cantonese language.

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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