Infrastructure Engineer SRE | Contract | Banking

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH123780_1675224329
Salary S$7000 - S$8000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Job scope

  • Handle major incidents and ensure Incident Management processes are being followed to ensure quality services by managing the delivery services of support teams regionally
  • Ensure notification and escalation to support and management, to ensure right level of attention is given.
  • Ensure robust and effective alert management operational model
  • Establish and maintain a good working relationship between TS and the line of business & align the IT strategy with business needs and objectives
  • Transform and evolve to SRE
  • Deploy AI/ML to enhance operational productivity
  • Prevent reoccurrence of alerts and incident
  • Proactively identify issues through incident and problem trending analysis
  • Assist in workaround identification and resolution if needed
  • Improve Mean Time To Detect (MTTD) / Mean Time To Repair (MTTR) of incident life cycles through process monitoring, automation and optimizing effort spent on various stage


Job requirements

  • Bachelor's degree in Computer science or any equivalent
  • At least 2 years of relevant experience in handling major incidents and ensure Incident Management processes.
  • More than 2 years' experience in automation and production support
  • Knowledge in IT service management, ITIL and COBIT
  • Excellent problem solving, analytical and time management skills
  • Working experience in in IT systems and IT software in banking environment would be a plus
  • Proven good working relation with cross-functional teams
  • Proficient in working with MS office tools such as MS power point and prepare presentation decks for management team
  • Good communication skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy