IT Customer Service Representative | Contract | Upto $2.3k

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH93658_1602065109
Salary S$1800 - S$2300 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Skills:

  • Serves as the first point of contact for customer seeking technical assistance over the phone or email.
  • Log and track customer queries, issues and requests.
  • Ensure daily tasks are executed according to Standard Operating Procedure (SOP).
  • Liaise with other teams to resolve queries/issues and requests within the Service Level of Agreement (SLA).
  • Other duties required



Job Qualifications:

  • At least 1 year of IT Customer Service experience in a call centre environment
  • With technical customer service support/Level 1 support
  • Excellent customer service skills
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
  • Contract: 12 months (renewable/convertible after performance review)
  • Location: Commonwealth or Central

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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