Media Operations Analyst (Hindi Proficient)|Contract|Upto $3.2k | #PridePass

Location Singapore
Discipline Media
Job Reference BBBH94503_1603942085
Salary S$2800 - S$3200 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


This individual will work with media partners in India to provide support, collect feedback, and manage the communication channel through voice and email interactions, which will require proficiency in Hindi language. This role will also involve executing scaled outreach campaigns to create and sustain new partnerships.

Responsibilities:

  • Become an expert in the support experience for public figures, content creators, and media companies

  • Develop investigative skills for identifying sources of verification in various cultural contexts

  • Manage high volume ticket queues in a consistent and efficient manner

  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content

  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues

  • Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution

  • Support charities utilizing their payments, issues and queries as part of our social initiatives

  • Play an active role by contributing to improving policies and processes.

  • Communicate effectively to educate Partners on our Products and provide recommendations when necessary.

  • Work with support team to evaluate Partner's issues/problems, identify root causes and derive solutions

  • Translate content, written and spoken, from Hindi to English for the team and vice versa



Skills & Qualifications:

  • With more than 2 years' experience in online operations, account management or technical support in a contact center environment is essential

  • Strong skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results

  • Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions

  • Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies

  • Business language proficiency (written and oral) in Hindi to liaise with local non-English speaking counterparts in India. Interested candidates must substantiate language proficiency with relevant certifications.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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