The Media Community Development team develops and executes solutions for public figures and media publishers on social media platforms in Korea. This team helps to improve the experience of the media partner on the platform, by increasing engagement levels through exceptional support experiences for publishers, public figures, content and video creators, and obtaining actionable insights. This individual will work with media partners in Korea to provide support and manage the communication channel through voice and email interactions, which will require proficiency in Korean language.

Job Scope:

• Become an expert in the support experience for public figures, content creators, and media companies
• Develop investigative skills for identifying sources of verification in various cultural contexts
• Manage high volume ticket queues in a consistent and efficient manner
• Serve as the primary support point of contact for Korean-based content creators, public figures, and media companies regarding the verification of their pages and content
• Support and communicate with Korean-based public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
• Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Support charities utilizing their payments, issues and queries as part of our social initiatives
• Play an active role by contributing to improving policies and processes.
• Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
• Work with support team to evaluate Partner's issues/problems, identify root causes and derive solutions
• Translate content, written and spoken, from Korean to English for the team and vice versa

Job Qualifications:

• Degree holder in any field
• Experience in outbound calling is preferred as the process involves 95% calling.
• Background in having worked in entertainment ecosystem and functioning of media partnerships or Digital Marketing/Social Media/Advertising is desirable
• With experience in partner management/client servicing/B2B tele sales/account management is an advantage
• Previous experience of working in the media industry is advantageous
• Exceptional interactive communication and presentation skills as well as ability to serve as a spokesperson for the Social Media Platform
• Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
• Proactively inform & drive engagement for partners & resolve business issues with partner
• Rapid learner who thrives in a fast-paced environment
• Business language proficiency (written and oral) in Korean (TOPIK II Level 5) to liaise with local non-English speaking counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
• Work Location: work from home / CBD
• Weekend/Public Holiday support may be required with days in lieu and flexible rotating roster
• Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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