As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Job Descriptions:

• Assisting the Premier Service Managers and their team, jointly own the client servicing and satisfaction of the customers in their team's portfolio.
• Ensure that service standards are met by their team members and that the team is aware of and adheres to regulatory, cross border and operational guidelines.
• Support the premier service managers in assisting all customer related enquires and instructions in different countries.
• Understand client requirements and ability to speak to customer over the phone and meet customer to take in basic banking instructions.
• Track and resolve issues on all submitted instructions
• Adhere to internal policies and ensure compliance to all company policies and procedures
• To submit all payments remittances / term deposit timely
• To prepare, sort out DHL & local courier to respective teams
• Ensuring that customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of client confidentiality, service and care.

Requirements:

• Minimum 1 - 2 years of relevant working experience
• Experience in a banking environment and strong in administrative duties

Interested applicants kindly send in your resume to cheryl.yeo@manpower.com.sg
We regret to inform that only shortlisted candidates will be notified.

Yeo Su Qing Cheryl
Personnel Reg No.: R1434940
EA License No.: 02C3423

Cheryl, Su Qing Yeo EA License No.: 02C3423 Personnel Registration No.: R1434940

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.