You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.

Responsibilities:

• Effectively manage incoming calls and email enquiries
• Identify and assess incoming caller' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team targets and call handling quotas
• Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage incoming callers

Requirements:

• Must possess high quality customer service skills and a professional communication style
• Customer orientation and ability to adapt/respond to different types of characters
• With phone contact handling and active listening skills
• Ability to multi-task, prioritize, and manage time effectively

CONTRACT DURATION: 6 - 12 MONTHS
JOB LOCATION: Commonwealth
SHIFT SCHEDULE (Monday - Friday): Flexible (at least 3x a week/4 hours a day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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