Program Experience Manager

Location Singapore
Discipline Retail Services
Job Reference BBBH106345_1634608007
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email abelene.kang@manpower.com.sg
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Program Experience Manager

Key Responsibilities

  • Working with the APAC Program Manager to support the ideation, development, and delivery of instructional content for the region, across formats (video, in-store sessions, virtual sessions, and downloadable materials)
  • To write and copy-edit session assets (including comms, session guides, keynotes, templates) for new programming initiatives in APAC.
  • Partner with Retail, Store Operations and other cross functional teams (Services, Product Marketing, Marcom, Public Relations etc) to support the creative and operational execution of new experiences and content for the region.
  • Manage workflow for multiple projects simultaneously to ensure appropriate lead times for flawless execution, asset creation, feedback, collaboration and reviews
  • Support the development of all scalable guidelines and templates to enable consistent content and experience execution regionally
  • Collect and review content KPIs and address any issues or opportunities for improvement
  • Deliver and facilitate test or pilot sessions in-store to gather feedback and integrate learnings for future experience development
  • Maintain a close connection to stores and Head of Programmings, so their insights for new experiences and content are good and current
  • Maintain a regional perspective on consumer technology, education, entertainment and social media trends

    Key Qualifications
  • Proven passion for creativity, learning and culture.
  • Resourceful, creative and results oriented, while working with high energy
  • Superior written and verbal communication skills
  • Extremely well organised, methodical and efficient, with the ability to independently problem solve in realtime
  • Collaborative, hands-on approach to work
  • Flexible project management style with the ability to adapt and effect change efficiently and quickly
  • Discreet and professional with excellent collaboration, verbal and written communication and networking skills
  • Thorough understanding and steady pulse on emerging digital content, live experience trends, and cultural trends
  • Candidates with a background in experience design will be a plus
  • 4+ years professional experience in content creation, copywriting or learning and engagement




    Interested applicants, please submit your resume to: Abelene.kang@manpower.com.sg
    Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
    EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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