Regional Senior Executive - Partner Management

Location Singapore, Singapore
Discipline
Job Reference Shinn_1556098584
Salary Negotiable
Consultant Name Huang Hongyou, Shinn
Consultant Email shinn.huang@manpower.com.sg
Consultant Contact No. 62328812
EA License No. 02C3423
Consultant Registration No. R1768063

Key Job Responsibilities:

  • Work with ESC to outline current situation of company partners network. Establish current Service Coverage strategies, structure, processes and resources.
  • Develop initial recommendation on the Strategic Mid-term framework to transform current business.
  • Develop effective regional Service and Support strategies to expand existing structure and new developing territories.
  • Work with the local team to understand market drivers to determine activities to improve quality and capability of partners
  • Establish and align with all countries on Selection, appointment and management processes
  • Work with countries to establish partner carrot & stick program, focusing on rewarding partners for excellent Customer Service & Support
  • Establish clear approach to monitor and manage partner performance that directly impacts customer experience
  • Work closely with internal teams on developing necessary actions items/support needed to construct and roll out strategies to the local country
  • Monthly reporting of strategies developing progress

Educational Qualifications:

Minimum Degree in Business Management or equivalent

At least 5 years experiences in area of customer service support and proven track record of at least 5 years' experience in partner management

Relevant Experience:

  • Good team player and good communicator (English)
  • Display professionalism and confident in handling partners and customers
  • Be responsible for overall partner relationships and satisfaction in the region
  • SEA region exposure
  • Need to demonstrate a strong strategic mindset
  • Have the ability to work independently, whilst coordinating across different functions to complete the tasks will be crucial attributes for this role
  • Be flexible on frequent travelling as required

Shinn, Hongyou Huang EA License No.: 02C3423 Personnel Registration No.:R1768063