Job scopes;

• Manages all specific customer requirements and will work closely with the Customer Relations Centre (CRC) team who are managing the first level of customer demands.
• Takes appropriate actions with respect of the process and procedure in place in ensure customer satisfaction and take the lead on:
• Creating and sending new membership cards & welcome letters to new customers
• Handle customer' enquiries, complaints, litigations and feedback,
• Reply to all written customers queries
• Generate invoices for penalties or accidents recovery
• Follow-up for doubtful debts and sending warning letters for debt recovery
• Manage the subscription cancellation or non-renewal of membership
• Calling prospective customers

Requirements;

• Excellent communication skills
• Ability to manage multiple priorities in a high volume environment
• Excellent team working skills and flexibility in approach to work

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547