Sales Administrator

Location Singapore, Singapore
Discipline Administrative & Secretarial
Job Reference Cris_1553500384
Salary AWS
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes;

 

  • Manages all specific customer requirements and will work closely with the Customer Relations Centre (CRC) team who are managing the first level of customer demands.
  • Takes appropriate actions with respect of the process and procedure in place in ensure customer satisfaction and take the lead on:
  • Creating and sending new membership cards & welcome letters to new customers
  • Handle customer' enquiries, complaints, litigations and feedback,
  • Reply to all written customers queries
  • Generate invoices for penalties or accidents recovery
  • Follow-up for doubtful debts and sending warning letters for debt recovery
  • Manage the subscription cancellation or non-renewal of membership
  • Calling prospective customers

Requirements;

  • Excellent communication skills
  • Ability to manage multiple priorities in a high volume environment
  • Excellent team working skills and flexibility in approach to work

 

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547