- Provide 24x7 onsite 1st Level (L1) support for services and batch monitoring.
- Support the helpdesk functions.
- Support and coordinate with support teams in incident/ problem investigation and resolution
- Ensure timely reporting of services outages or degradation and/ or batch failures
Contract: 12 months (renewable/convertible after performance review)
Schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
Location: Depot close
Shift schedule: 8am - 8pm / 8pm - 8am
- At least 2 years' experience in end user support
- Very good support knowledge in Microsoft Operation System
- Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc)
***Only shortlisted candidates will be notified
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Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160