Job scope:

• Provide 24x7 onsite 1st Level (L1) support for services and batch monitoring.
• Support the helpdesk functions.
• Support and coordinate with support teams in incident/ problem investigation and resolution
• Ensure timely reporting of services outages or degradation and/ or batch failures

Contract: 12 months (renewable/convertible after performance review)

Schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays

Location: Depot close

Shift schedule: 8am - 8pm / 8pm - 8am

Required skills:

• At least 2 years' experience in end user support
• Very good support knowledge in Microsoft Operation System
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc)

***Only shortlisted candidates will be notified

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at 6232 8811 (EA License: 02C3423)

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Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160