Social Media Manager (IT/E-commerce/Corporate Services)

Location Singapore
Discipline Advertising & Public Relations
Job Reference BBBH94769_1606131806
Salary S$5000 - S$7000 per month
Consultant Name Teh Hui Tian, Zoe
Consultant Email zoe.teh@manpower.com.sg
Consultant Contact No. 6232 5252
EA License No. 02C3423
Consultant Registration No. R2089915


Responsibilities

  • Provide leadership and guidance to the team in response to customer service requests and have proactive measures to improve overall customer satisfaction.
  • Responsible for the social media strategy plan: owned, paid and earned media.
  • Conduct social media community management daily. Ensure all comments and messages are attended.
  • Lead content strategy and manage the production of content initiatives.
  • Proofread content, grammar, brand relevance, and SEO optimisation for engagement.
  • Adhere to project timelines and take ownership of all analytics and reporting for content marketing efforts.
  • Work with Social Experience team to activate online campaigns such as blog posts, content marketing, email marketing and promotional campaigns
  • Provide engaging text, image and video content for social media accounts and implement new features to develop brand awareness
  • Drive digital customer experience and provide insights on digital footprint.
  • Monthly reporting of earned media and engagement volume.
  • Coordinate with Digital Marketing and Branding teams to ensure brand consistency.



Requirements

  • Min Diploma / Degree in any marketing or related discipline with 4 - 6 years of working experience
  • Knowledge in conceptualism, planning and execution of marketing activities
  • Able to evaluate marketing activity and monitor competitor activity
  • Team player with excellent interpersonal, presentation and communication skills
  • Ability to tell a story using words, images, or audio, and an understanding of how to create content that draws an audience.

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915

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