• Manage system changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and management.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor and adhere to the agreed service levels, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Lead team members to identify, research, and resolve technical problems
• Regular 8x5 support but required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities
• Knowledge of Hyper Converged Infrastructure architectures.
• Knowledge of CentOS
• Experience in hypervisor, software defined network, software defined storage, cloud orchestration and automation, NGFW, storage and backup.
• Knowledge of HA clustering and middleware products such as application servers and web servers
• Proficient in coordinating and communicating customer requirements
• ITIL Foundation certified, familiar with ISO 9001/ISO 27001 and participated in system audits.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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