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Application Support Analyst
Job Reference: 158591
Industry: Information and Communications Technology- Consultant Registration Number: R1656741
EA License Number: 02C3423
Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.
Job Responsibilities
- Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby.
- Log, escalate and follow through with issues, ensuring that issues are resolved.
- Review and improve our alarms and alarm response.
- Periodic reviews and submission of the capacity needs of the business.
- Support and/or drive disaster recovery response drills.
- Deploy new versions of the software.
- Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.
Requirements
- Diploma/Bachelor's Degree in Computer Science or other related discipline.
- 2-5 years of Technical/Application Support experience on various technology platforms.
- Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
- Open to work shift work and be on on-call rotation.
